3.1 Creating problems
In section 2.19, we discussed the process of creating a problem from a ticket’s detailed view. If no incidents have been reported for a problem yet, you can create a fresh problem.
The process of identifying significant problems by analysing incident records and data collected by other IT Service Management processes is called Proactive Problem Management.
1. To create a new isolated problem, click on New in the top-right corner and select Problem.
2. Fill the form to create the problem and click on Save.