3.3 Adding the root cause, impact and symptoms to the problem
Besides knowing which incidents were caused by the problem, some more information is required to resolve it. The most important piece of information is the “root cause” of the problem, which is identified by performing root cause analysis. You’d also want to document the impact and symptoms of the problem in detail.
To add the Root Cause, the Impact and the Symptoms, click in the corresponding box, enter the information and click Add.