PUU Helpdesk

4.6 Link to a release After the change request is approved by the CAB member(s), the change needs to be linked to a release- one that contains all det...

4.7 Adding review note after release Once the release is completed successfully, you can review the change’s rollout process and effect and add a note ...

4.8 Closing changes After the release associated with a change is completed, i.e. after the change is made, you can close the change. A change can b...

5. Working with releases A Release is essentially a collection of authorized Changes to an IT service, which are tested and introduced into the live en...

5.1 Creating releases As discussed in section 4.6, you can create a release for an existing change, from the change’s detailed view. You can also creat...

5.2 Adding changes to a release Once a release is in the pipeline, adding all the associated changes to the release, helps plan the release better. If ...

5.3 Adding build plan and test plan Once a change is approved and the release is awaiting deployment, you need to plan ahead and make sure you’re ready...

6. Working with assets An asset is basically a resource or capability that has a financial value and a lifecycle. For instance, a computer is an IT ass...

6.1 Adding CIs Dworkin helpdesk lets you add and track details like ownership, maintenance, cost, relationships with other CIs etc. all the way to the ...

6.2 Accessing CI details Asset  Management  in  Freshservice  is  fully  integrated  with  its  other  modules.  So, for every Ticket, Problem, Chang...